Terms & Conditions
These terms explain how KOIKONA works, what you can expect from our team, and what we ask of you. Please read them prior to requesting an experience.
About KOIKONA
KOIKONA provides private conversational experiences: dedicated time set aside for human listening, quiet reflection, and dialogue in calm physical settings or online. Each session is an unhurried, one-to-one conversation—not a medical treatment, course, or clinical program.
By requesting a booking or using this site, you agree to these Terms & Conditions and our Privacy Policy.
What KOIKONA Is Not
If you are experiencing acute psychological distress, self-harm thoughts, or psychiatric emergencies, contact your local emergency services or a qualified physician immediately. Do not rely on a KOIKONA session in emergencies.
Eligibility and Appropriate Use
- You must be at least 18 years of age to book and take part in a session.
- You agree that details provided during booking are accurate and that you are booking for yourself.
- KOIKONA is intended for people seeking reflective dialogue and who are not in urgent clinical crisis. We reserve the right to decline or conclude a session if it is not appropriate for either guest or host.
Booking and Confirmation
When requesting an appointment, you choose your preferred duration, destination, date, and time window. Selected dates and times are preferences, not guaranteed reservations, until personally verified with you by our concierge team.
Fees and Payment
Session fees are displayed clearly before payment and vary according to the duration and destination selected. Payments are processed securely via Razorpay. Unless explicitly stated otherwise, the fee covers conversational time only; travel, food, or additional personal venue extras are not included.
Cancellation, Rescheduling & Refunds
We review cancellation and rescheduling requests with fairness and consideration. If we cannot accommodate your appointment, you will receive a full refund. For full details on timelines and notice periods, please review our dedicated Cancellation Policy.
Guest Conduct & Mutual Respect
To preserve safety and mutual dignity, guests must treat their host and surroundings with respect. Harassment, abusive behavior, intoxication, commercial solicitation, and unauthorized audio or video recordings are strictly prohibited and will result in immediate termination of the session without refund.
Confidentiality
We treat what you share during your conversation as private and will not disclose it to third parties, except where required by law or where we reasonably believe it is necessary to prevent imminent, serious physical harm to you or another person.
Limitation of Liability
KOIKONA is provided strictly as a conversational and listening experience. We are not liable for personal life decisions or actions you take following a conversation. Our total aggregate liability in connection with any booking is limited to the fee paid for that session.
Governing Law
These terms are governed by the laws of India. Any legal dispute will be subject to the exclusive jurisdiction of the courts of India, without affecting mandatory consumer rights in your country of residence.
Contact
For questions regarding these terms, write to hello@koikona.in.