Cancellation & Refund Policy
We understand that life shifts. When unexpected schedule conflicts arise, our aim is always to treat every guest with fairness, understanding, and personal consideration.
If We Cannot Confirm Your Appointment
Your requested date and time are reviewed by our team personally. If we are unable to offer a suitable slot that accommodates your schedule, or if an agreeable alternative cannot be coordinated, we will immediately refund 100% of the amount you paid.
Rescheduling Your Session
If you need to change the date or time of your session, please write to us at hello@koikona.in as early as possible. We will make every reasonable effort to find an alternative date and time that suits you, subject to host and venue availability, without additional penalty fees.
Guest Cancellations
If you must cancel an appointment entirely, please let us know as early as possible by email. We evaluate each cancellation request individually and with empathy, taking into account notice given and any venue or host arrangements already finalized. We will clearly communicate whether a full or partial refund applies before processing it.
Operational or Host Cancellations
In the rare event that we must cancel or reschedule a confirmed booking due to host illness, unforeseen venue disruption, or force majeure events on our side, we will offer you a priority reschedule date or an immediate 100% full refund—whichever you prefer.
Refund Processing and Timelines
All approved refunds are returned directly to the original payment method through Razorpay’s secure gateway. Once initiated, refund processing times typically range from 5 to 7 business days, depending on your card issuer or banking institution.
How to Submit a Request
To request a date change, cancellation, or refund, email our concierge team at hello@koikona.in with your name, phone number, and booking reference. We will assist you promptly.